Refund Policy

This Refund Policy explains when Funded Futures ("FundedFutures," "we," "us") issues refunds for Premium subscriptions. It is part of our Terms of Service.

1. Paddle is our Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles all payment processing, billing inquiries, and refund requests on our behalf. Paddle's Buyer Terms and Refund Policy also apply to your purchase.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your Premium subscription, you can request a full refund within 30 days of your initial purchase. Refunds are processed by Paddle and returned to your original payment method, typically within 5–10 business days.

3. How to Request a Refund

The fastest way to request a refund is through Paddle directly:

• Visit paddle.net and enter the email address used at checkout. You'll receive a magic link to access your orders, where you can request a refund or manage your subscription.
• You can also email our support team at support@fundedfutures.app and we will help coordinate with Paddle on your behalf.

4. Cancellations vs Refunds

Cancelling your subscription stops future renewals — your Premium access continues through the end of the current billing period. Cancellation alone is not a refund. If you want money back, request a refund as described above within the 30-day window.

5. Renewals

Renewal charges (monthly or annual) are outside the 30-day money-back guarantee. If a renewal charge surprises you, contact us or Paddle within a reasonable time and we will review the request on a case-by-case basis consistent with Paddle's Buyer Terms.

6. Duplicate or Erroneous Charges

Contact us or Paddle within 60 days of a duplicate or clearly erroneous charge and Paddle will investigate and, where warranted, issue a refund.

7. Free Trials

You will not be charged during a free trial. If you do not cancel before the trial ends, your subscription begins automatically. The first charge is covered by the 30-day money-back guarantee in Section 2.

8. Chargebacks

Please contact us or Paddle before disputing a charge with your bank. Filing a chargeback without first attempting resolution may result in account suspension while the dispute is investigated.

9. State-Specific and Statutory Rights

Nothing in this Policy limits any non-waivable refund or cancellation rights you have under the laws of your state of residence (including California's Automatic-Renewal Law) or other applicable consumer-protection statutes.

10. Contact

Refund questions: paddle.net (fastest) or support@fundedfutures.app.